PATIENT REACTIVATION AND PATIENT SATISFACTION SURVEYS

THE ULTIMATE PATIENT
REACTIVATION SYSTEM and
NEW PATIENT SATISFACTION SURVEY ARE
NOW AVAILABLE TO YOU

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WE WANT TO BE YOUR PARTNER IN SUCCESS

You'll agree that there's a “GOLDMINE OF OPPORTUNITY” hidden in your INACTIVE PATIENT FILES. The fact is, far too few former patients are ever REACTIVATED into current care. Sure, you have a “dynamite” staff that is doing a wonderful job of managing patients at your front desk, but I assure you, one of its most important responsibilities is being unconsciously neglected. That responsibility is the SYSTEMATIC REACTIVATION OF FORMER PATIENTS which requires a lot more than mailing out birthday cards and making a telephone call now and then on a “time availability” basis.

Because this is one of the greatest needs in the health care office, we have developed a highly specialized program to specifically address this challenge for you. This program is called CARE QUALITY ASSURANCE® (CQA). CQA and is the only program of its kind to take the REACTIVATION OF FORMER PATIENTS PROCEDURE out of your hands and place it in the hands of HIGHLY TRAINED, MOTIVATED AND ENTHUSIASTIC INDIVIDUALS committed to the single responsibility of getting your former patients back into your office. You will love this unique program which utilizes make-sense care criteria and proven procedure, presented with the enthusiasm and professionalism necessary to produce positive results.

Your staff will also love it as they will no longer be asked to “farm former patients,” something they would rather not do, and will be freed up to perform those other duties that require their full attention. Your patient visit numbers and referrals will increase along with the perception of your professionalism and concern for the health of your community.

CARE QUALITY ASSURANCE® which was in development for over two years was born out of the needs and suggestions of hundreds of health care professionals just like you. This highly professional and very powerful program is HIPPA COMPLIANT and available to you with GURARANTEED ACCOUNTABILITY. Frankly, there has never been a practice building opportunity like this available to our profession and combined with our PERSONAL PATIENT SATISFACTION SURVEY which is guaranteed to enhance compliance, is THE MOST POWERFUL PRACTICE BUILDING TOOL AVAILABLE TODAY.

We know you will want to learn more about it and how easy it is to participate, so please contact us at your convenience at (951) 501-9656 and be assured that your enrollment in this program could literally take your practice to the next level in your pursuit of quality patient care.

ASSISTING YOUR TEAM EVERY STEP OF THE WAY

WHY CARE QUALITY ASSURANCE?
QUESTION: We are doing this ourselves. Why do we need CQA?

ANSWER: If what you are doing is working YOU DON'T, but if it isn't ...why whip a dead horse? Be honest, is yours a good system that is producing favorable results? Do you have someone on your team that WANTS to make the calls and does so in an ENERGETIC, WELCOMING AND PROFESSIONAL WAY TO MAKE THEM PRODUCTIVE? Does he/she follow a specific plan, utilizing proven recall criteria Or has she/he made it a “time availability duty” and RARELY HAS THE TIME? One more question...Is your REACTIVATION CA fully ACCOUNTABLE?

If you have someone on your team that is doing REACTIVATION and PATIENT RESPONSE SURVEYS the way we do them, you are one lucky doctor and you don't need CQA. THE FACT IS, the personality and skills required to do this kind of work successfully, is usually found in those that PREFER TO SELL PRODUCTS or SERVICES AND MAKE MUCH HIGHER INCOMES THAN ARE AVAILABLE AT YOUR FRONT DESK.

QUESTION: How can I justify the additional expense of CQA?

ANSWER: VERY EASILY. Just do the math and it’s a NO-BRAINER. If because of your participation in the CQA program, just one patient, that would have otherwise been lost, is reactivated to only seven visits in a new term of care, you have totally covered your monthly investment in the program. Now consider the numbers If you enjoy just five or six more reactivations per month. And, let’s not forget the RESIDUAL or ADDITIONAL VALUE of a renewed referral base and the most important benefit of all, YOUR PATIENTS RECEIVE THE CHIROPRACTIC CARE THEY NEED.

QUESTION: How can I be assured my patients will be managed professionally with courtesy, and sensitivity?

ANSWER: First of all, THIS IS NOT TELEMARKETING. All CQA Representatives are highly trained, very well compensated & personally supervised communicators with outstanding people skills. This is all they do and each works limited hours to assure upbeat, positive & caring attitudes that will represent you and your practice in the very best of light. And by the way, each is motivated by an attractive performance bonus paid by us not you. This means they are vested in not only getting patient opportunities in your door, but also in getting positive performance evaluations from each client they serve. We do not accept inbound calls and all of our OUTBOUND CALLS are id blocked so as not to identify their origin.

QUESTION: Does CQA comply with HIPPA RULES AND REGULATIONS?

ANSWER: Absolutely. We work as your agent and do not provide patient information of any kind to anyone except the patient him or herself. And, our calls are limited and very brief as to never be perceived by the patient as excessive, telemarketing or anything but "highly professional.”

QUESTION: As a CQA participant, don’t I lose some control of my former patient base.

ANSWER: Absolutely not. Quite the contrary. As a CQA participating practice, your contact with former patients will increase and at a much more professional and productive level than you now provide. You will also receive response reports on each call and monthly stats and productivity reports. THE PATIENT VISIT SURVEY SCHEDULE, ALSO INCLUDED, WILL REALLY "TURN ON THE POWER" AND ENHANCE YOUR PATIENT COMPLIANCE NUMBERS ALMOST OVERNIGHT.

QUESTON: Do I have to sign a long term contract?

ANSWER: OF COURSE NOT. IT WOULD BE FOOLISH AND JUST BAD BUSINESS TO ASK YOU TO STAY WITH SOMETHING LESS THAN A WIN-WIN RELATIONSHIP. Just give us a call and we’ll discuss this and any other questions or concerns you might have concerning the very latest in chiropractic patient management and practice building.

HERE’S HOW IT WORKS

STEP 1 YOU WILL DESIGNATE A CARE QUALITY ASSURANCE LIASON (CQAL) IN YOUR OFFICE. This individual will be our immediate contact and will provide requested information concerning your inactive patients. Following specific and proven criteria, we will work with your CQAL in identifying patients to be contacted in the initial phase of the program. We will work with the CQAL in setting up an efficient patient tracking system to facilitate the ongoing reactivation and THE CARE QUALITY PATIENT SURVEYS.

STEP 2 A CARE QUALITY ASSURANCE PROFESSIONAL BEGINS REACTIVATION CALLS DURING THE HOURS OF 4:30 and 7:00 PM (YOUR TIME). The cordial yet very professional calls are origination blocked ( CALLER UNKNOWN) and

are conducted as if originating in your office. Following is an ABBREVIATED SAMPLE of the REACTIVATION DIALOGUE which will be PERSONALIZED FOR YOUR PRACTICE:

Hello (patient) I’m ______________ calling on behalf of Dr. ______________________ & HIS/HERCare Quality Assurance Program.

First of all we want to thank you again for the

TRUST AND CONFIDENCE you have placed in our care and hope that you have found the relationship very beneficial...........PERSONALIZED CQA DIALOGUE

(Allow Patient Opportunity To Respond)

The reason for this call ____(patient)________ is the doctor was just recently reviewing your file and it has come to her/his attention that she/he has not seen you since( last visit date ) and it is necessary that he/she update your files and re-evaluate your level of health...... PERSONALIZED CQA DIALOGUE

NOTE: Proper response and scheduling dialogue is used depending on the prospects response. Ever attempt is made to schedule the appointment within a very reasonable period of time. Should the prospect dismiss the offer, the following would be used:

We understand (patient), however Dr. ________________________

Is very concerned about the continuing health status of his/her patients and if it is ok with you ....... PERSONALIZED CQA DIALOGUE

(Allow Patient Opportunity To Respond)

By the way, it is people like you that make what we do possible and Dr. ____________ would like to send you a SPECIAL CERTIFICATE which will make it easy for you to help us help others. The doctor and his/her staff truly appreciate the opportunity of helping you __(patient)_____ and we will look forward to seeing you again soon........ PERSONALIZED CQA DIALOGUE NOTE: ALL MAILINGS ARE ORIGINATED FROM YOUR OFFICE TO ASSURE "LOCAL AND PERSONAL" IDENTITY.

STEP 3 CALLER IMMEDIATELY NOTIFYS YOUR CQAL OF PATIENT STATUS VIA PHONE OR E-MAIL.

Continues...

DO YOU REALLY KNOW HOW YOUR PATIENTS FEEL ABOUT YOU AND YOUR SERVICES?

We can help you find out while GREATLY ENHANCING YOUR PROFESSIONAL IMAGE

Pick up the phone and give us a CALL at
(951) 501-9656 and we'll share all the details with you about our

QUALITY ASSURANCE PATIENT SATISFACTION SURVEY