HERE’S HOW IT WORKS
STEP
1 YOU WILL
DESIGNATE A CARE QUALITY ASSURANCE LIASON (CQAL) IN YOUR OFFICE. This
individual will be our immediate contact and will provide requested information concerning your inactive patients.
Following specific and proven criteria, we will work with your CQAL in identifying patients to be contacted in the
initial phase of the program. We will work with the CQAL in setting up an efficient patient
tracking system to facilitate the ongoing reactivation and THE CARE QUALITY PATIENT SURVEYS.
STEP 2
A CARE QUALITY ASSURANCE PROFESSIONAL BEGINS REACTIVATION CALLS DURING THE
HOURS OF 4:30 and 7:00 PM (YOUR TIME). The cordial yet very professional calls are origination
blocked ( CALLER UNKNOWN) and
are conducted as if originating in your office.
Following is an ABBREVIATED SAMPLE of the REACTIVATION DIALOGUE which will be PERSONALIZED
FOR YOUR PRACTICE:
Hello (patient) I’m
______________ calling on behalf of Dr. ______________________ & HIS/HERCare Quality Assurance Program.
First of all we want to thank you again for the
TRUST AND CONFIDENCE you have placed in our care and hope that
you have found the relationship very beneficial...........PERSONALIZED
CQA DIALOGUE
(Allow Patient Opportunity To Respond)
The
reason for this call ____(patient)________ is the doctor was just recently reviewing your file
and it has come to her/his attention that she/he has not seen you since( last visit date )
and it is necessary that he/she update your files and re-evaluate your level of health...... PERSONALIZED CQA DIALOGUE
NOTE:
Proper response and scheduling dialogue is used depending on the prospects response. Ever attempt
is made to schedule the appointment within a very reasonable period of time. Should the
prospect dismiss the offer, the following would be used:
We understand (patient),
however Dr. ________________________
Is very concerned about the continuing health status of his/her patients and if
it is ok with you ....... PERSONALIZED
CQA DIALOGUE
(Allow
Patient Opportunity To Respond)
By the way, it is people like you that make what we do possible and Dr. ____________
would like to send you a SPECIAL CERTIFICATE which will make it easy for you to help us help others.
The doctor and his/her staff truly appreciate the opportunity of helping you __(patient)_____ and we will
look forward to seeing you again soon........ PERSONALIZED CQA DIALOGUE
NOTE: ALL MAILINGS ARE ORIGINATED FROM YOUR OFFICE TO ASSURE "LOCAL AND PERSONAL" IDENTITY.
STEP 3
CALLER IMMEDIATELY NOTIFYS YOUR CQAL OF PATIENT STATUS VIA PHONE OR E-MAIL.
Continues...
DO YOU REALLY KNOW HOW YOUR PATIENTS FEEL
ABOUT YOU AND YOUR SERVICES?
We can help you find
out while GREATLY ENHANCING YOUR PROFESSIONAL IMAGE
Pick up the phone and give us a CALL at
(951) 501-9656
and we'll share all the details with you about our
QUALITY ASSURANCE PATIENT SATISFACTION SURVEY